Poor customer service

Vox’s after sales service is unprofessional and shocking to say the least. After cancellation and paying cancellation costs in December 2021, nobody called to organise collection or explain how to return equipment and that if this was not done that I would be billed. Instead they capitalised on the poor service and continued billing me (from cancellation to date …approximately 6 months )interest every month despite my numerous calls and emails for an explanation of the reason for the bill. Their credit control and accounts Wont answer my emails and when I eventually got through and asked if I could drop off the equipment nobody called me back (as was promised)to make arrangements on when and who would receive same from me. They fobbed me off as a number in their system rather than a customer. The first time I heard about return of equipment was from Vericred while I was still trying to resolve the issue with Vox themselves. It is totally disgraceful that people are only treated well on sign up then left and forgotten in the system upon cancellation. I would never recommend Vox if you feel like being treated with any level of respect!