MN
Mark N
1 reviews | Active since Feb 2026
30 Mar 2026, 21:00
Poor customer service
Once again poor customer service experienced from VOX Telecom. My fiber went down on 25 March, and its still not sorted out. I dont receive proper updates. I have to continually call for feedback and get told that the working on the problem. Its honestly understandable service. The fiber service seems to be problematic and its not being resolved as required.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
30 Mar 2026, 21:27Good day , Mark
Thank you for your review.
The above has been escalated to the Technical team for assistance.
An agent will be in contact with you as soon as possible.
Kind regards,
Thank you for your review.
The above has been escalated to the Technical team for assistance.
An agent will be in contact with you as soon as possible.
Kind regards,
Vox Telecom's reply30 Mar 2026, 21:27
Official
Good day , Mark
Thank you for your review.
The above has been escalated to the Technical team for assistance.
An agent will be in contact with you as soon as possible.
Kind regards,
Thank you for your review.
The above has been escalated to the Technical team for assistance.
An agent will be in contact with you as soon as possible.
Kind regards,
Vox Telecom's replyOfficial
13 Apr 2026, 09:43Good day , Mark
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link. | Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link. | Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply13 Apr 2026, 09:43
Official
Good day , Mark
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link. | Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link. | Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox