1 reviews | Active since Feb 2020
poor customer service
I reported an error on the 16th march 2022, to date no fix on the line and no one bothers to call back regarding repairs. i keep calling every day and no feedback. i have spoken to numerous people over this period. finally today a Jonathan, service department manager calls me just to tell me he has no answers as to when the line will be fixed (vodacom is the contractor with a turn around time of 1-4 days...this has been surpassed) and whether my billing will be pro-rata'd. absolutely pathetic that a service manager cant even answer these questions, not to mention that i have been calling continuously with no reimbur*****t for my airtime and time (being put on hold for 15 mins, mind you). please go back to the lesson board and learn how to deal adequately with customers.
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Network Provider for urgent assistance. The Service Delivery team is liaising with the Network Provider to obtain the necessary information to resolve the connectivity problems with urgency.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Network Provider for urgent assistance. The Service Delivery team is liaising with the Network Provider to obtain the necessary information to resolve the connectivity problems with urgency.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Connectivity issues were resolved after the Upstream Service Provider restored the link. Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Connectivity issues were resolved after the Upstream Service Provider restored the link. Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox