CM
Clemantia M
1 reviews | Active since Feb 2018
28 Nov 2023, 02:44
Poor Customer Service
I logged a call in february this year for a faulty unit that works as back up network connection during load shedding. I never got any assistance even after following up. Last week i called to have the unit canceled on my account and i was told some manager will call me to assist with the cancelation to date no one has bothered to call me...i dont know what to do with the type of service I keep receiving from this company
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Replies (2)
Vox Telecom's replyOfficial
28 Nov 2023, 07:36Good morning, Clemantia.
Thank you for raising your concerns with us.
Kindly note that we have received feedback from the Logistics team that the UPS Volta 40 was out of stock at the time the query was logged. The unit was shipped to the delivery details once stock was received. However, unfortunately the delivery failed and the unit was returned to the sender.
We have escalated the details of your query to the Cancellations team who will contact you shortly to assist with the resolution of your query.
Kind Regards,
Vox
Thank you for raising your concerns with us.
Kindly note that we have received feedback from the Logistics team that the UPS Volta 40 was out of stock at the time the query was logged. The unit was shipped to the delivery details once stock was received. However, unfortunately the delivery failed and the unit was returned to the sender.
We have escalated the details of your query to the Cancellations team who will contact you shortly to assist with the resolution of your query.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2023, 07:36
Official
Good morning, Clemantia.
Thank you for raising your concerns with us.
Kindly note that we have received feedback from the Logistics team that the UPS Volta 40 was out of stock at the time the query was logged. The unit was shipped to the delivery details once stock was received. However, unfortunately the delivery failed and the unit was returned to the sender.
We have escalated the details of your query to the Cancellations team who will contact you shortly to assist with the resolution of your query.
Kind Regards,
Vox
Thank you for raising your concerns with us.
Kindly note that we have received feedback from the Logistics team that the UPS Volta 40 was out of stock at the time the query was logged. The unit was shipped to the delivery details once stock was received. However, unfortunately the delivery failed and the unit was returned to the sender.
We have escalated the details of your query to the Cancellations team who will contact you shortly to assist with the resolution of your query.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Dec 2023, 08:11Good day,Clemantia.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Kind Regards,
Vox
Vox Telecom's reply11 Dec 2023, 08:11
Official
Good day,Clemantia.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Kind Regards,
Vox