Poor Customer Service!

Item: Vox Telecom
Rating: 1
Author: Leigh S

I call to resolve a issue on my line speed, consultant tells me to hold the line so that he can check and NEVER returns. 2nd time this happens. Poor Service, constant issue! Keep wasting my airtime.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

22 Jun 2024, 13:49

Good day Leigh,

Thank you for your review.

We have escalated the details of your review to the Technical department, and an agent will get in contact with you directly.

Kind regards,
Vox

Vox Telecom's reply22 Jun 2024, 13:49

Official

Good day Leigh,

Thank you for your review.

We have escalated the details of your review to the Technical department, and an agent will get in contact with you directly.

Kind regards,
Vox

Vox Telecom's replyOfficial

25 Jun 2024, 11:35

Good day, Leigh

Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply25 Jun 2024, 11:35

Official