YR
Yolandi R
1 reviews | Active since Oct 2019
01 Nov 2023, 16:30
Poor customer service
After spending days and hours on the phone to get assistance to install my new router, I am getting transferred from the one call to the other, without success. This is the worst customer service that I have ever received.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
01 Nov 2023, 16:57Good day, Yolandi R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Nov 2023, 16:57
Official
Good day, Yolandi R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
YR
Yolandi R's updateReviewer Update
02 Nov 2023, 11:52When do you think will that happen? I have been struggling since the 11th of October. This is only one excuse from the other.
YR
Yolandi R's update02 Nov 2023, 11:52
Reviewer Update
When do you think will that happen? I have been struggling since the 11th of October. This is only one excuse from the other.
Vox Telecom's replyOfficial
02 Nov 2023, 15:38Good day, Yolandi R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the support team assisted .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the support team assisted .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply02 Nov 2023, 15:38
Official
Good day, Yolandi R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the support team assisted .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the support team assisted .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
YR
Yolandi R's updateReviewer Update
02 Nov 2023, 18:42Thank you for sorting the matter, it is just a pity that it had to take weeks and that I cannot recommend your service to anyone.
YR
Yolandi R's update02 Nov 2023, 18:42
Reviewer Update
Thank you for sorting the matter, it is just a pity that it had to take weeks and that I cannot recommend your service to anyone.
Vox Telecom's replyOfficial
02 Nov 2023, 19:17Good day Yolandi
We are sorry to hear about your recent experience. Your satisfaction is essential to us, and we apologize for any inconvenience.
Your feedback is valuable, and we're committed to improving our products/services. If you have any questions or need further assistance.
Thank you for your feedback, and we hope to serve you better in the future.
Sincerely,
VOX team
We are sorry to hear about your recent experience. Your satisfaction is essential to us, and we apologize for any inconvenience.
Your feedback is valuable, and we're committed to improving our products/services. If you have any questions or need further assistance.
Thank you for your feedback, and we hope to serve you better in the future.
Sincerely,
VOX team
Vox Telecom's reply02 Nov 2023, 19:17
Official
Good day Yolandi
We are sorry to hear about your recent experience. Your satisfaction is essential to us, and we apologize for any inconvenience.
Your feedback is valuable, and we're committed to improving our products/services. If you have any questions or need further assistance.
Thank you for your feedback, and we hope to serve you better in the future.
Sincerely,
VOX team
We are sorry to hear about your recent experience. Your satisfaction is essential to us, and we apologize for any inconvenience.
Your feedback is valuable, and we're committed to improving our products/services. If you have any questions or need further assistance.
Thank you for your feedback, and we hope to serve you better in the future.
Sincerely,
VOX team