SE
SunAA(C) Engelbrecht

1 reviews | Active since Jun 2014

09 Jun 2017, 11:25

Poor customer service

<p>I have been trying to get Vox to issue a credit note on my invoice as they are charging me for a product that I do not currently have. I am being promised every day that this and that person will call me back. No one is taking ownership and it seems that they simply do not care.</p>

0
Replies (2)
Vox Telecom
Vox Telecom's reply09 Jun 2017, 11:50
Official

Good day Sune.

Thank you for bringing this to our attention. Kindly note that we are investigating the matter and will be in contact with you soon.

Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply12 Jun 2017, 13:53
Official

Good day Sune.

Kindly note that the necessary credits have been allocated to your account. A separate email has been sent to you with the Updated Statement confirming same.

Regards,

Vox Telecom