LR
Llewellyn R
1 reviews | Active since Aug 2023
31 Aug 2023, 17:48
Poor customer service
Hi there I tried to downgrade my package to a cheaper deal.. But they insist I must pay installation cover which I don't have.. For me to stay on their network I have to downgrade.. I can't afford the package any more.. Now I'm left with the only option to cancel.. Very inconvenient and unprofessional.. Poor customer service
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
31 Aug 2023, 18:31Good day Llewellyn R
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply31 Aug 2023, 18:31
Official
Good day Llewellyn R
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Sept 2023, 10:32Good day, Llewellyn R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted, The package you would like to downgrade to needs a different installation hence you need to cancel it first.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted, The package you would like to downgrade to needs a different installation hence you need to cancel it first.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Sept 2023, 10:32
Official
Good day, Llewellyn R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted, The package you would like to downgrade to needs a different installation hence you need to cancel it first.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted, The package you would like to downgrade to needs a different installation hence you need to cancel it first.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox