Poor customer experience, no support and compromised core values

The service has not been working since the 28th April .I logged a ticket VOX***2 on the 29th April with the TAT being 72 hours. There was no support hence I cancelled the service on the 07/05/2024 I called the accounts department to follow up on my refund for May 2024 and they advised me my line is active and connectivity is not their responsibility Vumatel needs to fix it .I asked to speak to a manager. I was put on hold for almost 30minutes and then disconnected. The customer service at VOX is appalling.

Kindly note if I don't recieve my refund in the next 48hours I will escalate this matter to the CEO and upload the call recordings and emails onto the social media platform Your vision statement below is contradictory to your actual customer service you provide.

Vox leverages technology to enhance customer experience and support entrepreneurs without compromising on its core values of integrity, choice, and service excellence