Poor customer experience

I am writing to express my dissatisfaction with the service I have received. On the 9th of September, I requested an upgrade from a 40/10 line to a 100/100 line. Instead of a smooth transition, Vox failed to process the upgrade, disconnected my internet, and I am now having to escalate through customer service to get the new line activated.

What makes this even more frustrating is that no physical installation was required. Considering that Vox is ranked 8th among ISPs, while Home Connect is ranked 2nd and offers services at nearly R100 less, I find it unacceptable that I’m having to deal with such avoidable issues.