Poor customer care and service delivery.

I have been trying 3 days to get my internet back online. We never canceled they had a system failure two months ago and was corrected by a call to them. We were told by a lady that many people called in in that month. a month later they suspend our account again due to their failure and there fault no assistance from them. We been wasting time on endles calls false promises and a waste of our data and airtime, our account is paid upto date poor service and no apology and authentication from this company. Very bad customer service I must say. They can't correct simple faults now they make it out as though the client was at fault.