M
Mohau
1 reviews | Active since Jul 2022
09 Jul 2024, 18:24
Poor customer care
Worst customer service ever! I am chatting to an agent, who closed the ticket, without me explaining everything.
I currently have no internet, but my neighbour, whom I referred to them has internet connection. The last response I received was
“ Please note you are currently linked to a ongoing outage in the area we have reported the outage and the FNO is attending to the fault. We will provide feedback as soon as we have feedback. There is no ETA at the moment.”
However, before reporting an issue, there’s a link provided, to check if there is an outage in the are which is related to my service provider, and it doesn’t appear, clearly indicating that there is no outage.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Jul 2024, 18:56Good day MohauThank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply09 Jul 2024, 18:56
Official
Good day MohauThank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's replyOfficial
10 Jul 2024, 12:55Good day, Mohau
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please advise on convienient time and alternative number for us to reach out ?
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please advise on convienient time and alternative number for us to reach out ?
Regards
Vox
Vox Telecom's reply10 Jul 2024, 12:55
Official
Good day, Mohau
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please advise on convienient time and alternative number for us to reach out ?
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please advise on convienient time and alternative number for us to reach out ?
Regards
Vox