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Adele R
1 reviews | Active since Apr 2012
27 Nov 2022, 18:44
POOR CONNECTIVITY ISSUES TIME AND TIME AGAIN!
I posted a review a week ago and not long after that a consultant contacted me for which I was really grateful. I was told that a technician would contact me urgently yet still I wait one week later - what *******. I have never in my life experienced such shocking service from a service provider.
VOX I need to work!! I cannot connect to my phone and have to restart it at least 20 to 30 times a day. How am I supposed to respond to emails on my phone?? This service is appalling. Please get someone to contact me so that I can cancel my contract, I don't even want to hear about a notice period I want immediate cancellation! I'm paying for a service that I am not receiving and have had enough now!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
27 Nov 2022, 20:52 Good day, Adele R
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Customer Service department for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Customer Service department for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply27 Nov 2022, 20:52
Official
Good day, Adele R
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Customer Service department for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Customer Service department for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Nov 2022, 14:04Good day Adele R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and your connectivity issues have been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and your connectivity issues have been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2022, 14:04
Official
Good day Adele R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and your connectivity issues have been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and your connectivity issues have been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox