Poor communication and non responses to requests

I had a fibre contract with Vox, when I moved houses and ended the contract. I was never contacted to arrange collection of my equipment, I then had to request collection of the empty and now I have been sent to be managed by debt collection for R3000+ but I had requested on multiple occasions for the collection to take place and nothing has happened

It's absolutely a disgusting lack of communication and no way to retain clients

Their service and communication around outages was also poor