TM
Thabelo M
1 reviews | Active since Mar 2024
05 Feb 2025, 19:10
Poor communication!!!
During the Christmas holidays, my fiber was down for over 20 days. While trying to get it fixed, one of the consultants/agents advised me to apply for credit (for the days I was unable to use the service) after the issue was resolved. My fiber was eventually fixed, and I app**** for credit on January 15th. However, I received no response. I followed up the next day—still nothing. I have been following up ever since, yet I have not received any response at all. Wouldn't it be better to simply inform me if the credit request is being declined instead of staying silent?
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Replies (2)
Vox Telecom's replyOfficial
05 Feb 2025, 19:21Good day, Thabelo!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Accounts department for investigation and resolution.
Feedback will be provided to you soon.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Accounts department for investigation and resolution.
Feedback will be provided to you soon.
Kind regards,
Vox
Vox Telecom's reply05 Feb 2025, 19:21
Official
Good day, Thabelo!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Accounts department for investigation and resolution.
Feedback will be provided to you soon.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Accounts department for investigation and resolution.
Feedback will be provided to you soon.
Kind regards,
Vox
Vox Telecom's replyOfficial
12 Feb 2025, 11:54Good day, Thabelo,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Feb 2025, 11:54
Official
Good day, Thabelo,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox