Poor Communication

I had Fiber with Vox since Aug 2020. I cancelled end of April 2022 - do to relocation. I have noted the cancellation to them in Jan 2022, also informing them to collect any equipment on the 28th of April 2022. No one contacted me once to arrange collection, end of March 2022 the couriers contacted me to collect the equipment, I have told them that the date is wrong as I have paid for April and they need to speak to Vox regarding the correct collection dates.

I have relocated, and on the 12th of May 2022 I receive an invoice for R1200.00 for unreturned hardware. I refuse to be held liable for your incompetence to follow instructions, failure to communicate - on of your reps even phoned me in Jan when I cancelled and I had explained everything to her.

My invoice states the following: Free to use Wifi Router Setup of R2415.00 (Clawed back in full if service is cancelled within 12 months)

FREE router and also clawed back if i cancelled within 12 months. I did not cancel within 12 months.

I dont have the router anymore as it is of no use to me.

Should this invoice not be credited by the 20th of May 2022 I will proceed to log a formal complaint with ICASA.