Poor Client Service with No Communication!

Started the process to get Fibre in my home during the last week of October. Vox confirmed that my area was Fibre ready. I submitted all relevant documents, address, proof of residence etc and all was in order. Final installation would take place 4-6 weeks . Weeks go by and I hear nothing from them besides a "welcome email" after I trying to contact them multiple times via mail and phone. I eventually get a response on the 20th of November asking to confirm the below address of the installation- which was a completely different address! I respond telling them to change the address and received no reply. I followed up again multiple times with no reply. I then called them on the 11th of December after getting put through to multiple people to someone who eventually said that the address was still that wrong address I got asked to confirm, to which I voiced my frustration about the whole situation. I then received a mail straight after that saying that my area is not fibre ready yet and that my package has been ordered but will be set up when my area is live (which is not true as it already is live).I responded by asking how this can be after going through this whole process and received no reply. I then called on the 3rd of January to cancel my agreement and the women explained that my area is actually fibre ready and they will carry on with the process. I cancelled on the spot as I had had enough. Poor Client service & no communications. Do not use them !