MK
Madima K
1 reviews | Active since Apr 2015
06 Mar 2023, 09:50
Poor billing system
Goo day Team Hope you well and safe I have defualted for 2 months and I got charged R3000 can you kindly explain *** *** ***
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
06 Mar 2023, 10:41Good day, Madima
Thank you for your patience whilst this matter was being investigated.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Mar 2023, 10:41
Official
Good day, Madima
Thank you for your patience whilst this matter was being investigated.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Mar 2023, 08:40Good day, Madima
Thank you for your patience whilst this matter was being investigated.
We can confirm that the resign quote which was logged , and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the resign quote which was logged , and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply08 Mar 2023, 08:40
Official
Good day, Madima
Thank you for your patience whilst this matter was being investigated.
We can confirm that the resign quote which was logged , and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the resign quote which was logged , and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox