MK
Madima K
1 reviews | Active since Apr 2015
27 Feb 2025, 12:34
Poor billing system
Good day Vox Hope you well and safe I have received an invoice that say I am missing 2 months subscription and I am in cash payment plan . Note: I pay you provide the service and I don't pay you suspend the service
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Replies (2)MK
Madima K's updateReviewer Update
27 Feb 2025, 12:35***
MK
Madima K's update27 Feb 2025, 12:35
Reviewer Update
***
Vox Telecom's replyOfficial
27 Feb 2025, 12:57Good day, Madima
Thank you for your review.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Vox Telecom's reply27 Feb 2025, 12:57
Official
Good day, Madima
Thank you for your review.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox