JN
JOSEPH N
1 reviews | Active since Feb 2012
27 Jan 2025, 16:28
POOR BILLING SERVICE FOR MONTH TO MONTH DEAL
I signed up for a month to month deal in 2024. Still today I'm receiving statements and invoices over R1000 for a month to month contract. So the person who signed me up **** as THIS wasn't what I agreed to. I want this account to WRITTEN OFF immediately and stop sending me statements and invoices
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
27 Jan 2025, 16:38Dear JOSEPH N,
Thank you for reaching out to us. We appreciate your enquiry and have escalated the matter to our Debtors team for further investigation.
You can expect feedback from us soon.
Please note that we will be communicating with you directly via our official company channels, as listed on our website, rather than responding on HelloPeter.
Thank you for your patience.
Kind regards
Thank you for reaching out to us. We appreciate your enquiry and have escalated the matter to our Debtors team for further investigation.
You can expect feedback from us soon.
Please note that we will be communicating with you directly via our official company channels, as listed on our website, rather than responding on HelloPeter.
Thank you for your patience.
Kind regards
Vox Telecom's reply27 Jan 2025, 16:38
Official
Dear JOSEPH N,
Thank you for reaching out to us. We appreciate your enquiry and have escalated the matter to our Debtors team for further investigation.
You can expect feedback from us soon.
Please note that we will be communicating with you directly via our official company channels, as listed on our website, rather than responding on HelloPeter.
Thank you for your patience.
Kind regards
Thank you for reaching out to us. We appreciate your enquiry and have escalated the matter to our Debtors team for further investigation.
You can expect feedback from us soon.
Please note that we will be communicating with you directly via our official company channels, as listed on our website, rather than responding on HelloPeter.
Thank you for your patience.
Kind regards
JN
JOSEPH N's updateReviewer Update
28 Jan 2025, 15:45Good Day.
So why do you want to charge me for 3 months instead of 1 month, this doesn't add up. Also I was explained that if I don't pay for one month the services will be terminated and no charge.
Your statement is inaccurate so please just write off this account as your agents are liable for giving false information to customers.
Kind Regards
Joseph Noah
JN
JOSEPH N's update28 Jan 2025, 15:45
Reviewer Update
Good Day.
So why do you want to charge me for 3 months instead of 1 month, this doesn't add up. Also I was explained that if I don't pay for one month the services will be terminated and no charge.
Your statement is inaccurate so please just write off this account as your agents are liable for giving false information to customers.
Kind Regards
Joseph Noah
Vox Telecom's replyOfficial
30 Jan 2025, 13:00 Good day, Joseph N
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 Jan 2025, 13:00
Official
Good day, Joseph N
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
JN
JOSEPH N's updateReviewer Update
26 Feb 2025, 15:36Hi
Whatever you are trying to explain to me was not previously explained to me as your sales person just wanted to sign me up stating it's a month to month contract and can cancel at anytime without any penalties.
Now today again I am being invoiced for misled information from your sales team and to me this deal was cancelled and I didn't had to pay what you are requesting.
So I will again liaise with the company Managing Director and higher positioned person to resolve this issue and also will take it to the PRESS.
You need to cancel these invoices and write it off as soon as possible
Whatever you are trying to explain to me was not previously explained to me as your sales person just wanted to sign me up stating it's a month to month contract and can cancel at anytime without any penalties.
Now today again I am being invoiced for misled information from your sales team and to me this deal was cancelled and I didn't had to pay what you are requesting.
So I will again liaise with the company Managing Director and higher positioned person to resolve this issue and also will take it to the PRESS.
You need to cancel these invoices and write it off as soon as possible
JN
JOSEPH N's update26 Feb 2025, 15:36
Reviewer Update
Hi
Whatever you are trying to explain to me was not previously explained to me as your sales person just wanted to sign me up stating it's a month to month contract and can cancel at anytime without any penalties.
Now today again I am being invoiced for misled information from your sales team and to me this deal was cancelled and I didn't had to pay what you are requesting.
So I will again liaise with the company Managing Director and higher positioned person to resolve this issue and also will take it to the PRESS.
You need to cancel these invoices and write it off as soon as possible
Whatever you are trying to explain to me was not previously explained to me as your sales person just wanted to sign me up stating it's a month to month contract and can cancel at anytime without any penalties.
Now today again I am being invoiced for misled information from your sales team and to me this deal was cancelled and I didn't had to pay what you are requesting.
So I will again liaise with the company Managing Director and higher positioned person to resolve this issue and also will take it to the PRESS.
You need to cancel these invoices and write it off as soon as possible
Vox Telecom's replyOfficial
05 Mar 2025, 10:45 Good day, Joseph N
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply05 Mar 2025, 10:45
Official
Good day, Joseph N
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox