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atif K

1 reviews | Active since Jan 2013

07 Jun 2024, 10:25

POOR AND PATHETIC SEVIEC FROM VIX

VOX Telekom is Not Fair to their clients, I have 2 places where I have their satelite internet installed . One is 10mig line and other is 5mig line . They always not working 100% . Today when I spoke with their customer care guy he told me I won't get full 10mig or full 5mig. I ASKED him why his response was very funny . He said the line which is 10mig I will get around 8.5 or 7.5 around there . And the line which is 5mig I will get around 4.something. I asked him but when you guys gav me contract it was written there 10mig line so much or 5 mig line so much monthly . That time you guys didn't tell us that as a company we say 10mig but it will be less. But we will send you evey month invoice and will mention there that we are writing here 10mig and you pay so much but we will supply 8.5 . How ************* and untrufull and Wrong to us as clients. On top of that if yhe line goes diwn and we as Vox technicianswill come down to fix we will caheg you also . These GUYS ARE ******S . ASA CLIENT I FELT BAD THE WAY TRETEING US . REALLY ITS BAD. I WISH GOVERNMENT MUST MAME. A LAW TO ABIDE THESE GUSY TO STICK WJAT THEY SAY AND DONTNROBB US A S CLIENTS. THABKS

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Replies (2)
Vox Telecom
Vox Telecom's reply07 Jun 2024, 11:22
Official
Good day, Atif

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Onsite Support team to assist.
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
 
Vox Telecom
Vox Telecom's reply20 Jun 2024, 09:17
Official
Good day, Atif

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox