POOR AND PATHETIC SERVICE ITS BEEN 2 YEARS I AM SUFFERING

I have vox satelite internet at my stores . 2 diffent places . It's been 3 weeks now it's not working properly. I have been oayijg for 10mig line but receiving around 3mig max speed and ther is always problem there. I have been reporting but don't receive any help . THIS VOX COMPANY IS AND THEIR TECHNICAL STTAFF NOT SURE THEY NOT TRAIN3D OR THIER SYSYEM IS NOT UP TO STANDARD OR WHAT RELALY IS PROBLEM. I AM SUFFERING AS A CLIENT BUT THEY RECEIVENG EVERY MONTH HANDSOME AMOUBT OF MONEY FROM US .