DB
Donovin B
1 reviews | Active since Dec 2019
13 Nov 2023, 17:23
Poor **** and disappointing service
I made a cash payment into their account on the 13 october 2023. I know that my debit order was not going to go off on the 15th hens the early payment. On the 18 I received an email advising the payment via debit order was not received. I responded and advised of the cash payment made on the 13th and the ref number used. They responded to say the payment was received and allocated to my account. Today the 13th November my account has been suspended. There services is disappointing and ****. You can not even get hold of them on the phone. Now I must make a another payment which will take 24 hours to reflect before the suspension is lifted. This excludes the monthly amount due on the 15th. Can some one just please call me to get the funds allocated with the payment made on the 13 october already.
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Replies (3)
Vox Telecom's replyOfficial
13 Nov 2023, 18:04Good day, Donovin B
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
We received and allocated the payment of 13 October, however , the payment for 13 October 2023 was due by the 1st October the invoice billed for November was due the 1st of November.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
The Vox Accounts / Debtors Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
We received and allocated the payment of 13 October, however , the payment for 13 October 2023 was due by the 1st October the invoice billed for November was due the 1st of November.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
The Vox Accounts / Debtors Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Vox Telecom's reply13 Nov 2023, 18:04
Official
Good day, Donovin B
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
We received and allocated the payment of 13 October, however , the payment for 13 October 2023 was due by the 1st October the invoice billed for November was due the 1st of November.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
The Vox Accounts / Debtors Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
We received and allocated the payment of 13 October, however , the payment for 13 October 2023 was due by the 1st October the invoice billed for November was due the 1st of November.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
The Vox Accounts / Debtors Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
DB
Donovin B's updateReviewer Update
13 Nov 2023, 19:36I understand your billing system, but explain to me why I have not every been suspended since I signed my agreement with you. If you go on to you files, you will noticed I signed for a monthly debit order to run the 15th of every month. And if the payment was allocated which was made on the 13th in place of the debt order why have I never then been suspended. You basically telling me I will then be suspended every month because the debt order which was agreed on for the 15th of December will now also cause a problem. I am up to date as per the debt order agreement. I just want my service reconnected. I have never been in arrears. Get some one to call me to resolve this please. My wife is going to loss her job because of this
DB
Donovin B's update13 Nov 2023, 19:36
Reviewer Update
I understand your billing system, but explain to me why I have not every been suspended since I signed my agreement with you. If you go on to you files, you will noticed I signed for a monthly debit order to run the 15th of every month. And if the payment was allocated which was made on the 13th in place of the debt order why have I never then been suspended. You basically telling me I will then be suspended every month because the debt order which was agreed on for the 15th of December will now also cause a problem. I am up to date as per the debt order agreement. I just want my service reconnected. I have never been in arrears. Get some one to call me to resolve this please. My wife is going to loss her job because of this
Vox Telecom's replyOfficial
14 Nov 2023, 14:42 Good day, Donovin
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 Nov 2023, 14:42
Official
Good day, Donovin
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox