Poor aftersales service and poor feedback

My wifi has been down for 3 weeks now and every time you phone the call centre every other department is on it and no one helps the process.

I paid in excess of close 10k in total in so call cancelation fees to properties that has got lines but must every time pay once my line is moved? I mean really DSTV doesnt even pull a move like this and their service out weighs vox.

Vox seems like amateurs in conducting business and service is just as poor as our government and municipalities as no one can give you a clear answer on status or connection.