FJ
Frans J
1 reviews | Active since Sept 2024
08 Nov 2024, 09:46
Poor after service delivery from Vox
Worst service provider. Can not assist one in a relocation and the worst of all, proceeded in a cancellation without my approval. VOX debited R2875 without my consent. Tried to communicate and a find a solution but the VOX staff just constantly refer you different departments. They stated they would refund me, but up to now, no refund has been received for 3 weeks. Very good at selling, but very poor after sale assistance.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 Nov 2024, 10:02 Good day ,Frans
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
Kind Regards,
Vox
Vox Telecom's reply08 Nov 2024, 10:02
Official
Good day ,Frans
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Nov 2024, 10:32 Good day ,Frans
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 Nov 2024, 10:32
Official
Good day ,Frans
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox