Poooooooooooooor service!

Over the past couple of days we have been bleeding data, due to an IP attacked. So have been buying 50 g x3 data bundles over the past 3 days and it is just getting worse . Phoning the support is like a real waste of time, when you finally get to talk to a person you can be lucky if you get to a guy that know what is an actually going on! Staff are also very reluctant to give a ticket nr, so nothing can get followed through to resolution. Then when you get a guy that you think is more clued up he phone openserve to log a ticket with them! Really! the line is working. It is someone at VOX that is *****ing the data! It is VOX routers! So as no person at VOX can actually resolve the problem what can one do? Big impact on the business if there is no internet., in a 3 year contract, adding extra expensive of additional data bundles it gets very expensive to be a VOX client. I am extremely disappointed that there is just no accountability and no customer services. Is there not a telecom onbudsman? My recommendation stay away , stay away, stay away. Get someone that is proud of the work they do and want to deliver a good service.