Policies Changes like the seasons at Vox without looking at a customers point of view

Received a suspension notice today from Vox. Looked at the amount and saw it was for the UPS that i ordered which was delayed in delivery. UPS only physically arrived by me on the 30/06/2022, but today when i queried with Ruth i get told that i was already being billed from the time of the order being dispatched at Vox which was the 28/06/2022. In the past i was advised by a manager at Vox accounts department that i am only billed from the time i take delivery of my parcel and now roughly 6months later its a different story with regards to the policy. I would not be upset with this whole matter if i actually received the parcel on the day it was dispatched or even the next day but only received it 2 days later and till now no feedback from VOX whatsoever regarding what the real reason was for the parcel not being dropped off in time. Also i feel VOX should re-look at this policy as what are they going to do in the event that their pathetic Couriers Aramex takes a week to drop of a clients parcel, then the client will have to pay still for that week, but vox does not compensate the client for the phone calls, the frustration nothing due to the poor service of their courier company