JK
Jacques K
1 reviews | Active since Dec 2012
08 Oct 2024, 12:56
Please watch out for VOX UPS services
Please watch out for VOX UPS services, you signup for the service, 24Month service but in essence the service according to Vox is evergreen, you keep paying the monthly fee for the SMALL UPS devices forever. Then if you cancel the service, they charge you additional R660 per device for some reason and then suddenly the monthly R106 fee is invoiced by Stage Zero, not sure why. So it is ridiculous and if VOX does not resolve it soon all business with Vox will be moved to another supplier.
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Vox Telecom's replyOfficial
08 Oct 2024, 13:07Good day, Jacques
Thank you for your review.
Please note that the details of your complaint has been sent to the Stage Zero Customer Service team to assist .
Notification that were sent :
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
If you have any questions or concerns, please don't hesitate to reach out to us via ***
Kind regards,
The Vox Team
Thank you for your review.
Please note that the details of your complaint has been sent to the Stage Zero Customer Service team to assist .
Notification that were sent :
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
If you have any questions or concerns, please don't hesitate to reach out to us via ***
Kind regards,
The Vox Team
Vox Telecom's reply08 Oct 2024, 13:07
Official
Good day, Jacques
Thank you for your review.
Please note that the details of your complaint has been sent to the Stage Zero Customer Service team to assist .
Notification that were sent :
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
If you have any questions or concerns, please don't hesitate to reach out to us via ***
Kind regards,
The Vox Team
Thank you for your review.
Please note that the details of your complaint has been sent to the Stage Zero Customer Service team to assist .
Notification that were sent :
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
If you have any questions or concerns, please don't hesitate to reach out to us via ***
Kind regards,
The Vox Team