LF
Linda F

1 reviews | Active since Oct 2022

08 Oct 2022, 11:27

Please read this and stay far away from these companies

Wish there was negative scoring. Moved into new house where previous occupant had perfect fibre connection. Our service provider installed their new service and aomth later still cannot give us usable Internet. No problem I will just get a quick MTN WiFi connection from VOX to use.

I have literally used my entire October airtime calling VOX just to get the to assist me with what was sold - working Internet connection.

I was promised a call back on Thursday, then Friday and still nothing.

They sent me a broken router, later than originally promised. Then they promised to replace the broken router the next day.

I have been trying for a week now to get service from VOX.

I have two routers of my own but VOX forced me to buy their router. Delivered a broken router and is now not responding.

This is beyond dreadful service VOX earned me that I cannot even put the MTN sim into my laptop or one of my routers "as MTN will lock the SIM".

What a racket VOX and MTN have going.

Please read this and stay far away from these companies

0
Replies (4)
Vox Telecom
Vox Telecom's reply08 Oct 2022, 12:50
Official
Good day, Linda 

Thank you for your review. 

Kindly note that we have escalated the query to the Support Management Team to contact you and assist further. 

Kind Regards, 
Vox 
LF
Linda F's update08 Oct 2022, 17:40
Reviewer Update
I have been contacted and was told they may try and come tomorrow. Too little too late. I advised them to please cancel the order and collect their defective product. Let's see what happens next. I was told that I would have an email within an hour.... As has been my experience there has been nothing but empty promises.
Vox Telecom
Vox Telecom's reply14 Oct 2022, 09:52
Official
Good day, Linda F 
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved and the necessary credits has been allocated.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
Kind Regards, 
Vox
LF
Linda F's update14 Oct 2022, 10:15
Reviewer Update
2 weeks too late for me to change my opinion on how VOX treats customers.
I am sure that if it were not to try and improve their score on hellopeter that VOX would have done anything to correct their error!
However, VOX has sorted out the issue and for that I am grateful.