1 reviews | Active since Oct 2022
Please read this and stay far away from these companies
Wish there was negative scoring. Moved into new house where previous occupant had perfect fibre connection. Our service provider installed their new service and aomth later still cannot give us usable Internet. No problem I will just get a quick MTN WiFi connection from VOX to use.
I have literally used my entire October airtime calling VOX just to get the to assist me with what was sold - working Internet connection.
I was promised a call back on Thursday, then Friday and still nothing.
They sent me a broken router, later than originally promised. Then they promised to replace the broken router the next day.
I have been trying for a week now to get service from VOX.
I have two routers of my own but VOX forced me to buy their router. Delivered a broken router and is now not responding.
This is beyond dreadful service VOX earned me that I cannot even put the MTN sim into my laptop or one of my routers "as MTN will lock the SIM".
What a racket VOX and MTN have going.
Please read this and stay far away from these companies
Thank you for your review.
Kindly note that we have escalated the query to the Support Management Team to contact you and assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the query to the Support Management Team to contact you and assist further.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved and the necessary credits has been allocated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved and the necessary credits has been allocated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
I am sure that if it were not to try and improve their score on hellopeter that VOX would have done anything to correct their error!
However, VOX has sorted out the issue and for that I am grateful.
I am sure that if it were not to try and improve their score on hellopeter that VOX would have done anything to correct their error!
However, VOX has sorted out the issue and for that I am grateful.
