Please help me

1. Incorrect and misleading information on the website. They website states that you receive unlimited data, no FUP, free installation, a free to use router and 60 vobi minutes from vox on all packages. When I called to ask they said my package does not qualify for a router or vobi minutes. When I informed the consultant that I was misled and that I would like to upgrade to a package where I benefit from these services, she told me that I had to cancel my existing package be liable for the free installation of approximately R5000 and then take out the package I want.

2. Pricing During the period I took out the package, the 20mbps line was R369p/m and that is what I opted for. Before my package was installed or live the prices changed, and now the 20mbps is R299p/m and the 30mbps is R370p/m. I asked if I could benefit from the 30mbps as I was already going to be paying the price of it and was assured that I would receive 30mbps line. Now I just payed my first installment of R542 (R370 installment + R172 pro rata) and my line is sitting at 23mbps when I run a speed test., I also sometimes only receive speeds of 2nbps at most.

3.Openserve router/Vox website Openserve has an app that allows you to check the network as well as change the wifi settings and router settings. When I do try to enter those settings it's tells me my isp has not updated a mobile number for openserve to submit an opt. The Vox website also says I have no service under connectivity.