Please don't use these guys. Please.

Please don't use these guys. In retrospect I should have come to check the reviews first. Was with them until I had to suspend my services for maternity leave. Was told that I had to do a straight out cancellation, so I did. They wanted to fetch their hardware, but I was away. When I got back I wanted to re-connect. The gentleman was kind enough to even change plans for me. But then problem after problem ensued. They kept telling me I needed to wait for router installation which I already have. I waited a month to be a connected. A month. And I kept telling them there was no need for a router because I had one. Their reps kept telling me that I didn't have a router lol. Anyway fastforward billing time...I'm being charged for a router. That I didn't need. That was not installed. If you value your peace of mind even a little. Don't use them. They never respond on their WhatsApp service. Their service reps don't know what they're talking about. And now I have to put in a dispute. For their billing error. I...