PLEASE BE CAREFUL WHEN TAKING OUT CONTRACTS WITH VOX, VUMATEL OR ANY OTHER TELECOM SERVICE PROVIDER. READ YOUR CONTRACT CAREFULLY RE; VOX, EXTREMELY POOR SERVICE

Our internet went down from 25/03/21 to 29/03/21. I contacted Vox several times during this period. It appears that Vumatel (provider for Vox) was working on the problem. Only once during the 5 days of downtime did someone from Vox actually call me back with feedback, and this was on day 1.

PLEASE BE CAREFUL WHEN TAKING OUT CONTRACTS. SEE VOX'S RESPONSES BELOW.

I reported the matter to Vox customer service and also requested a credit for the 5 days; this is their response.

Please note that All ADSL- Fibre and Telecommunications Products are A Best Effort broadband service, which does not provide full reliability.

There was no SLA's (Service Level Agreement) agreed or signed Between VOX and Customer with regards to Resolution timeframes of downtimes and Provision of Strength on Different internet connections or any other services used by internet. There was also no agreement which guarantees 100% uptime or a credit for downtime (if any).

The Services performs to the best of its ability and when any issues arise; we have capable technical engineers working 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame. We believe that everything was done in all effort to resolve this issue.

Vox expressly stipulates and the Customer acknowledged that Vox cannot warrant or guarantee that the Services and/or the Subscriber Equipment will: a) be free of errors or interruptions; b) be available; c) be fit for any purpose; d) not infringe on any third-party rights; e) be secure and reliable, except where the Services, the Circuit and/or Subscriber Equipment are found to be defective and such defect has been solely caused by Vox under sections 54, 55 and 56 of the CPA,

Vox will use its best endeavours where Vox can do so to notify the Customer of any failure of, or interruption to the Services and/or Circuit and where applicable any required maintenance and repairs which may result from such failure, interruption or unavailability.

Therefore your request for reimbur*****t has been declined.