Please assist?

Our fibre connection went down Wednesday evening. I thought it would come back on but it did not and I logged a support request early Thursday morning. I received an automated acknowledgement that a ticket was logged, but then nothing further happened. I phoned them later that morning and we ran several diagnostic checks. We did a broadband test, of which a photo was e- mailed to Vox. It was established that we had no internet connection, which was the same report given on my phone. They said they would log a query with Frogfoot. After that I waited till later in the day and phoned again. They said Frogfoot said everything is fine from their side, we just need to restart eveything. We did that and still had no internet connection. They said they would update the ticket. The next morning I phoned them again. Same story, we just need to restart. Again that did not work. They would update the ticket again. The lady I spoke to said she would report this to her manager and promised her manager would contact me with an update. To date this never happened. This was now Friday and I knew the problem needed to be sorted before the weekend otherwise this would drag into next week. I phoned twice again the afternoon. The last time I was informed that the ticket was updated as urgent and that they will send out technical support to my home. Why was this only decided Friday at the end of business and not earlier? They promised that a tech would contact me, which never happened. It is now Saturday and becsuse it is weekend, I know they will just say we have to wait until Monday. My problem is that I had to constantly make contact from my side, do tests using my resources and then the outcome is that they have to come and test an already diagnosed problem - which they should have done from the beginning? How can Frogfoot just keep on saying there is service whilst test results show there is not? Why promise updates, call backs and assistane which you know you are not going to give? I had to make several long calls on my cost, send numerous e-mails and try to use their Whatsapp bot, which helped nothing. My son is missing online study classes and all I want is assistance to solve a problem that really cannot be that hard to diagnose and solve. My service experience has really been bad and this is now the second time that reported problems take day to be attended. My request is simply that my internet connection be restored and that proper service be rendered from start to finish. Do not wait two days to do what you shoul have done from the start and then you don't even do what you said you would. Please assist.