Petty and short sighted and desperate

We had to wait for our Landlords to finlise our new lease contract. This resulted in me sending VOX email on 02/09 requesting a cancellation of my month-to-month contract that I have religiously paid for over a year. In return I get told firstly that they cannot transfer my account to my new location and that I will have to cancel with them BUT they will only cancel my line at the end of October. So because of a few hours, they will rather have an unhappy customer and loose me as a customer for life, than just cancel my account by end of Sept. To think that in this challenging economic times, VOX will rather have me as a lost and unhappy client for life, take an extra month of my money because they must be so desperate for it, than invest in possible future, positive relationships and customers. So sad..................