CJ
Charles J
1 reviews | Active since Jul 2013
05 Dec 2024, 10:34
Perplexing service from Vox
Today I got a WhatsApp from Vox addressed to Reynhard, telling him that his account is outstanding. I am not Reynhard.
At 09:47 I engaged Vox on WhatsApp At 09:59 was I connected to an agent At 10:00 I posed my concern Now at 10:32 I have had no reply yet.
Is your expectation that a query on WhatsApp should take an indefinite amount of time? Did I have the agent's full attention? Did she assisted more than one client at the same time? How is this possible?
Let's also not underestimate the potential data breaches that may lead to me receiving a WhatsApp addressed to another person. It's serious.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Dec 2024, 10:55Good day, Charles J
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply05 Dec 2024, 10:55
Official
Good day, Charles J
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
09 Dec 2024, 10:19Good day, Charles J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply09 Dec 2024, 10:19
Official
Good day, Charles J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,