AN
Adrian N
1 reviews | Active since Apr 2025
24 Apr 2025, 12:37
Pending refund for over 2 months
I have been waiting 2 months for a credit to be approved by management? Charged for fibre that was never activated until 12 days later..
Why does it take 2 months for a credit? and I get the same feedback every time
It is honestly not rocket science... You charged me for services I DID NOT have and I am waiting for a credit , Honestly not happy with this service at all!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Apr 2025, 13:05Good day, Adrian
Thank you for your review.
Please note that the details of your complaint have been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint have been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Apr 2025, 13:05
Official
Good day, Adrian
Thank you for your review.
Please note that the details of your complaint have been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint have been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 Apr 2025, 09:15 Good day, Adrian
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2025, 09:15
Official
Good day, Adrian
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox