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Jako T

1 reviews | Active since Jun 2013

26 Jan 2018, 18:03

Penalty for cancelling contract

I had to give my 30 days notice to cancel my month to month contract with Vox on the 16th of Jan 2018.

THEN they slam me with a penalty fee which I think is unfair because I'm on a month to month contract and NOWHERE in my contract does it stipulate that it has to be a calendar months notice...

I would be happy to pay until 16 Feb, if only I can reach the right people in customer service....I've been chasing them down to sort this out, phoning and leaving messages to call me back, but it seems they are hiding away from me.....

Will you help me please VOX?? I thought you were good with customer service.....?

0
Replies (4)
Vox Telecom
Vox Telecom's reply26 Jan 2018, 18:23
Official

Good day Jako.

Thank you for bringing this to our attention.

Kindly note that we are busy investigating your complaint and will be in contact with you soon.

Kind Regards,

Vox Telecom

JT
Jako T's update31 Jan 2018, 12:02
Reviewer Update
The issue still hasn't been resolved.... Vox is still charging me the penalty fee, but to be fair the contract does stipulate the following rule: 12.2. Should Vox Telecom offer to waive this fee and you terminate your subscription within twelve (12) months of activating the service, the full installation or setup and configuration fee is payable as part of the termination fee. But here's my issue: I started my contract with vox, 24th of Jan 2017 and my first debit order was on 13 Feb 2017. Because my cancellation has been moved forward to terminate by 1 March 2018(i have been invoiced for the month of Feb 2018) I fulfill the 12 month agreement period, meaning i shouldn't be paying any penalty fees! Please, could you remove the penalty Vox?
Vox Telecom
Vox Telecom's reply09 Feb 2018, 16:31
Official

Good afternoon Jako,

Kindly note the necessary credits have been allocated to your account and the refund has been processed.

A Proof Of Payment will be sent to you from our Accounts Department as soon as the payment has been released.

Should you have any other further queries or might need immediate assistance, please do not hesitate to contact our 24/7 Support Center at *** or email ***.

Regards,

Vox

JT
Jako T's update09 Feb 2018, 16:40
Reviewer Update
Thank you for the refund! It just angers me that I supported your business for a year, but still when you make a mistake on your side, I was the one that had to chase you down,correct you and nag you for my money back.... You need to look into the way you treat your customers VOX....