Payment for no service

<p>I have been busy with these guys for a while now and think it’s time to let other consumers know how they operate. I live on a farm close to Thabazimbi. Couple of years ago we installed there satellite internet system due to lack of service providers or service from local suppliers. The system worked well for a long time. The only complaint I had was the lack of speed when connecting but once connected everything was great. So come September 2015 I got a problem. The local service providers/Agents tried their best sitting in 40 degree heat in the sun trying to fix the system. After they failed they send a second agent from Ellisras but could also not fix it. Come end of October service is still not working. Telephonically cancel my contract. They ask me to do email correspondence but after explaining that it will not be possible due to the lack of their service they said its fine and will record the conversation. Come end of November I see that my debit went off again. I phoned my bank manager and revised my payment for the coming month of December. Next day get a call asking why the transaction was reversed and I explained that I did not receive service for the previous 3 months, Cancelled my contract telephonically and that I am not liable to pay. Next day a lady phones and says she will cancel my contract and send final account. I asked her why I need to pay and she said it is already into December and I will have to pay Decembers service because the contract cancelation works this way. I asked her to send the invoice with a letter to state that my account is up to date and that I have to pay for December as well even thou I did not receive services for the preceding 3 months and December. Of course they did not send the letter because that would mean they actually need to refund me. So the correspondence with them stops and here starts the late afternoon telephone calls from their debt collection company appointed Debt-in.</p> <p>After explaining all the above telephonically and in letters they still adamant their client wants their money. In all my correspondence verbal and written I have told them repeatedly that I just want a letter stating I have to pay for a month of service I did not receive and that the preceding 3 months was paid for up to date without receiving any service and then the account will be settled. None the less this morning I received correspondence claiming legal action. Explained the whole situation to Debt-in and said there is nothing to be done and to contact Atlantic. Contacted them and said a Team leader will contact me. I guess this matter will not be resolved so I will put my faith in the small claims court. At least then I might get the 3 months paid for without services money back. Bottom line stay away from contracts and keep written correspondence of everything, always reply by email after a telephone conversation.</p> <p> </p>