JO
Jaco O
1 reviews | Active since Jun 2020
14 Jul 2022, 20:11
Paying to watch my tv buffer
Its been 3 weeks since the double up "deal" has been out there.
Since thats been activated not only have I not received the double line speed I'm struggling just to get a stable line that I'm paying for.
I've made 15 plus calls to a call center who keeps on logging tickets thay resolve absolutely nothing.
I've even tried to upgrade but is told "no we'll help you get the double up promo running.
At this stage I feel like shoving the promo pack up the managers ****.
Everytime I phone the center I get a different story and a different way to help and yet here I am still stuck with a 13.4mbps download instead of 50mbps.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
14 Jul 2022, 20:34Good day, Jaco O
Kindly note that we have sent a private message with more information so we can assist you further.
Kind Regards,
Vox
Kindly note that we have sent a private message with more information so we can assist you further.
Kind Regards,
Vox
Vox Telecom's reply14 Jul 2022, 20:34
Official
Good day, Jaco O
Kindly note that we have sent a private message with more information so we can assist you further.
Kind Regards,
Vox
Kindly note that we have sent a private message with more information so we can assist you further.
Kind Regards,
Vox
JO
Jaco O's updateReviewer Update
14 Jul 2022, 21:37When I phoned to try and get help to send the additional information the gentleman at the call center just kept saying no need to do the broadband test I'll just make a few adjustments. That lasted for 37 min. I eventually just put the phone down cos it did not get resolved and he just kept saying "let me adjust a few things".
JO
Jaco O's update14 Jul 2022, 21:37
Reviewer Update
When I phoned to try and get help to send the additional information the gentleman at the call center just kept saying no need to do the broadband test I'll just make a few adjustments. That lasted for 37 min. I eventually just put the phone down cos it did not get resolved and he just kept saying "let me adjust a few things".
JO
Jaco O's updateReviewer Update
17 Jul 2022, 08:43Soooo full of beezwax.
So privately they respond and promise to call me, that was 9:53 on the 15th.
Yet here we are 8:42 on the 17th and no phone call yet.
At least my line speed has been ok for 2 days but still waiting for the double up deal to be implemented. So sad that clients are not important.
So privately they respond and promise to call me, that was 9:53 on the 15th.
Yet here we are 8:42 on the 17th and no phone call yet.
At least my line speed has been ok for 2 days but still waiting for the double up deal to be implemented. So sad that clients are not important.
JO
Jaco O's update17 Jul 2022, 08:43
Reviewer Update
Soooo full of beezwax.
So privately they respond and promise to call me, that was 9:53 on the 15th.
Yet here we are 8:42 on the 17th and no phone call yet.
At least my line speed has been ok for 2 days but still waiting for the double up deal to be implemented. So sad that clients are not important.
So privately they respond and promise to call me, that was 9:53 on the 15th.
Yet here we are 8:42 on the 17th and no phone call yet.
At least my line speed has been ok for 2 days but still waiting for the double up deal to be implemented. So sad that clients are not important.
Vox Telecom's replyOfficial
26 Jul 2022, 11:31Good day, Jaco O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
The double up promo has been completed successfully. However there is technical limitation on the certain ONT’s.
Due to this, the upgrades has not be possible for ONT's affected.
The Network Provider , Vumatel is attending to the issues with urgency, once resolved you double up promo speeds will automatically take effect.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
The double up promo has been completed successfully. However there is technical limitation on the certain ONT’s.
Due to this, the upgrades has not be possible for ONT's affected.
The Network Provider , Vumatel is attending to the issues with urgency, once resolved you double up promo speeds will automatically take effect.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply26 Jul 2022, 11:31
Official
Good day, Jaco O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
The double up promo has been completed successfully. However there is technical limitation on the certain ONT’s.
Due to this, the upgrades has not be possible for ONT's affected.
The Network Provider , Vumatel is attending to the issues with urgency, once resolved you double up promo speeds will automatically take effect.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
The double up promo has been completed successfully. However there is technical limitation on the certain ONT’s.
Due to this, the upgrades has not be possible for ONT's affected.
The Network Provider , Vumatel is attending to the issues with urgency, once resolved you double up promo speeds will automatically take effect.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox