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ayesha L
1 reviews | Active since Mar 2017
28 Dec 2025, 14:13
Paying so much for internet that is more down than working
Every other week there is no internet service. I specifically took a high package paying g over R800 monthly to keep having down time. My son couldn't submit his varsity projects because of no service for days.
Yet monthly they deduct the money with no refunds or question.
I am seriously looking for a better service provider in Bonnie Brae area as the 1 we had before Vox was excellent. Now once again no internet connection yet you pay so much money.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 Dec 2025, 14:51Good day Ayesha LThank you for your post. Kindly note that the details of your complaint has been sent to the customer service team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's reply28 Dec 2025, 14:51
Official
Good day Ayesha LThank you for your post. Kindly note that the details of your complaint has been sent to the customer service team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
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ayesha L's updateReviewer Update
28 Dec 2025, 21:54As soon as I posted my dissatisfaction with regards to Vox, they called. Giving me the textbook explanation and apology they give everyone. It is now more than 6 hours later and still nothing has been resolved. Still sitting without wifi and having to purchase data out of pocket. What type of technicians still can't sort the problem. Yet come the 1st of the month make no mistake they will debit the payment for services not rendered.
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ayesha L's update28 Dec 2025, 21:54
Reviewer Update
As soon as I posted my dissatisfaction with regards to Vox, they called. Giving me the textbook explanation and apology they give everyone. It is now more than 6 hours later and still nothing has been resolved. Still sitting without wifi and having to purchase data out of pocket. What type of technicians still can't sort the problem. Yet come the 1st of the month make no mistake they will debit the payment for services not rendered.
Vox Telecom's replyOfficial
28 Dec 2025, 22:04Good day Ayesha L ,
Kindly note that our technical support team are attending to your issue.
They will be in contact with you once done,
Thank you
Kindly note that our technical support team are attending to your issue.
They will be in contact with you once done,
Thank you
Vox Telecom's reply28 Dec 2025, 22:04
Official
Good day Ayesha L ,
Kindly note that our technical support team are attending to your issue.
They will be in contact with you once done,
Thank you
Kindly note that our technical support team are attending to your issue.
They will be in contact with you once done,
Thank you