Paying R699 no Internet for 6 days

Vox customer number ***:

It is now 6 days without internet. I make daily phone calls and write emails daily , still no feedback from Vox and no response to any emails.

On the 3rd Of December I called Vox fibre to inform them that my Internet is down. 2 lights were off which are Broadband and Ethernet. I got a ref number VOX***4 then later on I sent them an email ref number VOX***5. Ref number VOX***4 was closed because it was a duplicate and only VOX***5 is open. Every single day I would call in to find out the feedback on why my internet is down and I never got an answer from the call center agents. No one was updating the ticket and they were not giving me feedback and then eventually the ticket was closed. Eventually on the 12th December I sent an email complaining about the poor service I received from Vox ticket number VOX***6 and still I never received feedback. In the first 2 weeks of December I only had 1 day of internet and the rest of the days I was without.

On the 5th December I cancelled the services with Vox since this was not the first time that I didn't have internet for many days. Case logged VOX***8.

Cancellation Reason Poor Service Cancellation Sub Reason Product Performance Cancellation Comment The service is very poor, I have been offline for 3 days now and not even a single feedback received on calls logged. Every time when there is an issue it takes 3 to 4 days for the issue to be resolved and no one calls you or gives updates. Logged calls are closed without any solution.

I then received feedback that the cancellation will only be 31 January 2023 in as much as this made me upset because I have been paying R699 for services that I am not enjoying. I decided to leave the matter alone even though I still didn't have the internet.

On the 12 January 2023 my services were cancelled by Vox even after I paid R699 for a full month and again I called them daily and wrote emails and still no proper feedback. It's been six days without the internet. I am glad to be parting ways with Vox for good. I just want to be refunded all my money for making me pay for services that I did not receive. Pay me back my money and fetch your hardware!!!