TT
Takalani T
1 reviews | Active since Nov 2015
26 Aug 2022, 21:01
Paying for a service not provided
I have no connection since this afternoon and the manager from Vox tells me that this happens quite frequently and there is nothing he can do about it. He also tells me that I will not be refunded for the days that I have no connection even if it takes weeks, the full subscription is required.
The worst experience ever and I would never recommend it to anyone
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
26 Aug 2022, 21:28Good day Takalani T
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Evotel ref: #051168 on the progress of the fault and update you on the status.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Evotel ref: #051168 on the progress of the fault and update you on the status.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Regards
Vox
Vox Telecom's reply26 Aug 2022, 21:28
Official
Good day Takalani T
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Evotel ref: #051168 on the progress of the fault and update you on the status.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Evotel ref: #051168 on the progress of the fault and update you on the status.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Regards
Vox
Vox Telecom's replyOfficial
29 Aug 2022, 08:12Good day, Takalani T
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply29 Aug 2022, 08:12
Official
Good day, Takalani T
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox