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danielle.steyn danielle.steyn
1 reviews | Active since Apr 2017
09 Dec 2025, 13:30
Paying for a service I'm not getting.
My Vumatel line was terminated yesterday. Was in contact with a PMO agent on Whatsapp who promised to keep me updated. It's now the next day and still no information on when I can expect my line to be activated again.
I've asked for emails with updates, I've asked for explanations on what's going on and absolutely NOTHING. Getting blood from a stone would probably be easier.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
09 Dec 2025, 13:39Good day, Danielle S
Thank you for your review.
We have received confirmation from our Project Management team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Project Management team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's reply09 Dec 2025, 13:39
Official
Good day, Danielle S
Thank you for your review.
We have received confirmation from our Project Management team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Project Management team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
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danielle.steyn danielle.steyn's updateReviewer Update
09 Dec 2025, 13:46Yes, it was "escalated" yesterday already. I was disconnected for no good reason, with no communication, and I think it's highly unfair that it's taken this long for my connection to be restored. Expecting me to wait 24 to 72 hours for reconnection when I pay my monthly account on time is a grievous disservice.
I also still haven't gotten a response as to WHY I was disconnected, nor have I received any of the emails I've requested for my company.
I also still haven't gotten a response as to WHY I was disconnected, nor have I received any of the emails I've requested for my company.
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danielle.steyn danielle.steyn's update09 Dec 2025, 13:46
Reviewer Update
Yes, it was "escalated" yesterday already. I was disconnected for no good reason, with no communication, and I think it's highly unfair that it's taken this long for my connection to be restored. Expecting me to wait 24 to 72 hours for reconnection when I pay my monthly account on time is a grievous disservice.
I also still haven't gotten a response as to WHY I was disconnected, nor have I received any of the emails I've requested for my company.
I also still haven't gotten a response as to WHY I was disconnected, nor have I received any of the emails I've requested for my company.
dd
danielle.steyn danielle.steyn's updateReviewer Update
09 Dec 2025, 13:47Maybe if I withhold payment, something might get done about my account. Don't see why I should pay for a service I'm not receiving 🤷♀️
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danielle.steyn danielle.steyn's update09 Dec 2025, 13:47
Reviewer Update
Maybe if I withhold payment, something might get done about my account. Don't see why I should pay for a service I'm not receiving 🤷♀️
Vox Telecom's replyOfficial
12 Dec 2025, 09:07 Good day, Danielle S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Regards
Vox
Vox Telecom's reply12 Dec 2025, 09:07
Official
Good day, Danielle S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Regards
Vox
dd
danielle.steyn danielle.steyn's updateReviewer Update
12 Dec 2025, 09:43Yes, it was restored. After one of the worst cases of poor communication I've ever experienced. The story as to why I was disconnected changed every day, and Vumatel still arrived thinking I was a brand new customer (despite having a link since 2018) needing installation.
dd
danielle.steyn danielle.steyn's update12 Dec 2025, 09:43
Reviewer Update
Yes, it was restored. After one of the worst cases of poor communication I've ever experienced. The story as to why I was disconnected changed every day, and Vumatel still arrived thinking I was a brand new customer (despite having a link since 2018) needing installation.