PAYING AND BEING CHARGE FOR NO SERVICE PROVIDED

Please note that our experience with Vox was great, until they switched us to telecom Lte.

We after a month of being on they telecom Lte we started having issues, 1st we could we could not view our balance, then on the 22nd of February 2020 we could not uses the night hour data and we logged a complaint which they could not resolve... we then through we would just wait for the new cycle of data to kick in on the 1st of March 2020.

The 1st of March 2020 come and nothing worked, we again submitted a complaint whereby a technical consultant called us and advised us a number of solutions which did not work, the consultant said that they have to log it with telkcom.

Thus we waited, over approx 2 pasted we submitted another complaint and again a technical consultant called and I told them that I had already did all the trouble shooting with the first technician and that they were supposes to log it with telkom.

March had pasted which we paid for, a whole month without data (80gb) and no reply from Vox or Telkom, just the bill which I'm reiterating, which was debited on our bank account.

On the 7th of June 2020, we still have not heard from Vox and was tried of not having any data, thus we cancelled the month to month contract online.

Now I know that the contract says that we have to get a calendar months notice, thus we kindly requested that they take march as the months notices as we have already paid and did not receive the the service/ data and the problem was not resolve and still is not resolved.

Now to my frustration Vox has bill us for April 2020 whereby it would be 2 months that they have not provided me a service/data, thus I reversed the debit order of April and I sent a email again to them to tell them that they are charging me for a service that they are not providing.

I explained that I would except to pay for March as my last month which I mentioned we did not receive (NO DATA, NO SERVICE, NO ASSISTANTS).

The last I heard from Vox, was from the accounts consultant mentioning that they would confirm with Telkom if any there was any data usage during March and April which they never came back to us.

Today I have received yet another email with an outstanding statement for May!!!!