Pay now, maybe the upgrade will come later

There would be no need to post a poor review here if Vox would simply reply to my support request and provide the line speed I am paying for.

For the most part I have been very happy with the internet connection provided by Vox. However things have rapidly changed since I upgraded my line speed from 60/60Mbps to 120/60Mbps.

I received my second invoice this week for the speed upgrade, but my actual line speed has never changed.

The only way to actually speak to someone at support is to sit on the phone for ages, at your cost, until someone eventually answers and even then they are unable to give any real answer.

I have had more success in contacting Frogfoot Fiber directly (they actually called me back). But as they said, I must speak to my ISP (Vox) about attending to the line speed.

All I want is to get the line speed I am paying for. At this point I have little choice but to investigate other ISPs for better service even if it costs more.

If you are still looking for a fiber ISP make sure you do some research by checking reviews. Mybroadband has a good article of top SA providers. Do a simple search.