FP
Fanie P
1 reviews | Active since Jan 2012
18 Dec 2023, 10:35
Pay for services that I am unable to use
I got invoiced for a broken ups that had to be collect earlier this year, then I cancelled my line with vox and paid in full for december they came and collected the router and the ups on the 7th of December and I can't use the internet at my old place as there are no router any more great I pay for service and can't use it.
I want this resolved today
Helpful (0)
Replies (5)0
Replies (5)FP
Fanie P's updateReviewer Update
18 Dec 2023, 11:15I made the payment for the ups now to get my services up guess what its still suspended even though the rest is only due the 1st of January 2024
FP
Fanie P's update18 Dec 2023, 11:15
Reviewer Update
I made the payment for the ups now to get my services up guess what its still suspended even though the rest is only due the 1st of January 2024
FP
Fanie P's updateReviewer Update
18 Dec 2023, 11:40Just spent 20 minutes on a call and as soon as you ask to many questions you get disconnected wow great
FP
Fanie P's update18 Dec 2023, 11:40
Reviewer Update
Just spent 20 minutes on a call and as soon as you ask to many questions you get disconnected wow great
FP
Fanie P's updateReviewer Update
18 Dec 2023, 13:09OK so I have to pay everything in full your invoice shows due by the 1st of January 2024 , I check with people around me according to all of us we still in 2023
FP
Fanie P's update18 Dec 2023, 13:09
Reviewer Update
OK so I have to pay everything in full your invoice shows due by the 1st of January 2024 , I check with people around me according to all of us we still in 2023
FP
Fanie P's updateReviewer Update
18 Dec 2023, 14:22So my services are restored after having a nice conversation with a debitors lady and explaining how their billing system works as the 1st of January 2024 is still coming and that in South Africa its the 18th December today and not 18 January 2024.
FP
Fanie P's update18 Dec 2023, 14:22
Reviewer Update
So my services are restored after having a nice conversation with a debitors lady and explaining how their billing system works as the 1st of January 2024 is still coming and that in South Africa its the 18th December today and not 18 January 2024.
Vox Telecom's replyOfficial
19 Dec 2023, 13:26Good day, Fanie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply19 Dec 2023, 13:26
Official
Good day, Fanie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox