Pay back my money!!
Vox telecom I WANT MY MONEY BACK!! I've paid my account in full including the month of March however til today I still have no internet connectivity. Your *********** technical team sends me from pillar to post claiming they're "escalating the matter" for over a week now. Please give me my money back so I can look for a more reliable service provider. Your "service" is appalling!
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Vox Telecom's replyOfficial
24 Mar 2022, 16:04Good day, Lerato M
Thank you for your query.
Kindly note that the services were cancelled due to an outstanding overdue amount. However, payment was remitted and the services were re-activated effective 15/Mar/2022. Unfortunately the SIM card is not active on the Network Providers' side and the matter was escalated to Network Provider to assist with the re-activation of the services.
We have asked that the Activations and Accounts team contact you to assist with the re-activation and billing dispute.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the services were cancelled due to an outstanding overdue amount. However, payment was remitted and the services were re-activated effective 15/Mar/2022. Unfortunately the SIM card is not active on the Network Providers' side and the matter was escalated to Network Provider to assist with the re-activation of the services.
We have asked that the Activations and Accounts team contact you to assist with the re-activation and billing dispute.
Kind Regards,
Vox
Vox Telecom's reply24 Mar 2022, 16:04
Official
Good day, Lerato M
Thank you for your query.
Kindly note that the services were cancelled due to an outstanding overdue amount. However, payment was remitted and the services were re-activated effective 15/Mar/2022. Unfortunately the SIM card is not active on the Network Providers' side and the matter was escalated to Network Provider to assist with the re-activation of the services.
We have asked that the Activations and Accounts team contact you to assist with the re-activation and billing dispute.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the services were cancelled due to an outstanding overdue amount. However, payment was remitted and the services were re-activated effective 15/Mar/2022. Unfortunately the SIM card is not active on the Network Providers' side and the matter was escalated to Network Provider to assist with the re-activation of the services.
We have asked that the Activations and Accounts team contact you to assist with the re-activation and billing dispute.
Kind Regards,
Vox