Pathic customer service

Pathetic customer service I called to query my billing as I took out wifi extender on a 12 month contract and the billing had a error I was my very first bill besides the pro-rata charged I was advised I must send a email to vox accounts up until today I'm waiting for feedback I have sent countless emails sent and I get an auto response to say a consultant has been assigned and will get I touch shame nobody has called me since Im really regretting taking up a contract with them don't advise people to take up any product with vox bad communication