Pathetically BAD Service!!!!!

My FTTH was not working from yesterday when I woke up. Immediately sent through a help request to the designated email of Vox, ***. 2 hrs later, no response whatsoever, then sent another email .... 2 hrs later still no response ... tried calling them a few times, was number 61 in the queue at one point. Then sent a mail to their Customer Complaints email, *** and guess what .... still till now no response whatsoever! Eventually got through on the phone, just to be cut off the moment someone answered (after being 17th in the queue and waiting for almost 20min). Then eventually spoke to someone who identified that my fibre had been cancelled at Vumatel, but can't tell me details. Will escalate and someone will contact me early this morning. By 10h00, nobody had contacted me. Then phoned again and after being in the queue for about 10min (6th in line), I again spoke to someone, who this time gave me a reference number and said he escalated as well and someone will contact me shortly. It's now 13h30 and still nobody has contacted me, no response to their designated emails, etc, etc, etc. Yet I am without internet now for almost 2 days thanks to someone who cancelled the fibre line!!!! I honestly think that the service levels of Vox is seriously lacking BIG TIME!!!! Was happy till now, till an issue arose. Will seriously think twice about going with Vox in the future again!!!!