CJ
Craig J

1 reviews | Active since Jan 2018

02 Mar 2023, 00:11

Pathetic Vox telecom service

Pathetic service, billed me incorrectly and owned up to their mistake their sales person made, now they cut my line affecting my business.

I keep getting promises to have a manager call me and it never happens. Number of escalations but no1 gets back to me.

I would never recommend Vox to anyone.

I will go back to afrihost purely based on the service they provided.

0
Replies (7)
Vox Telecom
Vox Telecom's reply02 Mar 2023, 07:29
Official
Good day,  Craig J 

 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the account manager to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
CJ
Craig J's update02 Mar 2023, 07:33
Reviewer Update
Its been a 3 weeks and you still providing feedback.

Your service is pathetic and i will share my experience. Poor from your sales team right through

CJ
Craig J's update03 Mar 2023, 15:24
Reviewer Update
3 days and still nothing has being done,my line is still not working. How can a working line with Afrihost go a massive issue like this when i move to Vox. You failure to resolve this has cost me money, affected my business which worked my **** off to get off the ground and now affecting my kids ability to complete school that requires a stable internet connection.

How can you run a business like this, you send emails back and forth and nothing gets done. We were promised someone would come out today to fix everything, that is yet to happen. I asked for a contact person who can resolve this, why can you not share that info. This is **** poor service at the highest level.
CJ
Craig J's update03 Mar 2023, 20:05
Reviewer Update
End of Day 3, multiple promises of a call and someone will come out to fix the issue. Lack of accountability, lack of urgency and intent to fix the issue. Your brand Vox has now been stained and i will share my experience with many. So many on this platform have rated you 1 star and thats being generous. Vox is the dogs breakfast of ISPs and thats being polite. You have tarnished my business reputation that i have worked hard for.

Shifting blame is all I've heard during this experience

Vox Telecom
Vox Telecom's reply03 Mar 2023, 21:31
Official
Good day Craig J, 

Thank you for your message.

Please note that we have added it to the escalation logged.

Further feedback will be provided soonest.

Kind regards

Vox
CJ
Craig J's update04 Mar 2023, 11:29
Reviewer Update
VOX I have had it now!!! Promised to have a technician here at 11am, no1 has ****ing showed up again.

You are a pathetic business. I will blast you name over every social media platform.

You will be hearing from my attorney by Monday. I will share the names of everyone i have dealt with. You caused me to lose my income.
Vox Telecom
Vox Telecom's reply07 Mar 2023, 10:13
Official
Good day, Craig J 
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that line has been activated ,
The accounts team will be attending to the credit request on your account.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox